Delivery and Setup
- How do I setup my Digital Television Recorder (DTR)
- How long does my DTR take to arrive, after I’ve ordered it?
- What do I do if I need to return my Top Up TV+ DTR?
- How will my DTR be delivered?
- Will Parcelforce require a signature upon delivery?
- What happens if there isn’t anyone at the address when Parcelforce arrive?
- Can I track my delivery online?
- How do I setup my Digital Television Recorder (DTR)?
- I set my DTR up yesterday, but I haven’t got any Top Up TV Anytime downloads yet?
How do I setup my Digital Television Recorder (DTR)
Follow the instructions that were enclosed with your DTR. If you are still having problems, there are a number of checks that you can do. Take a look at the Troubleshooting FAQ’s.
How long does my DTR take to arrive, after I’ve ordered it?
The DTR will usually be despatched 1-2 working days after the order is received. It will then arrive within 2 working days. If you have not received your DTR 7 days after you ordered it, then please give Customer Services a call.
What do I do if I need to return my Top Up TV+ DTR?
If you need to return your Top Up TV+ DTR, either for a replacement if faulty, or for a refund, you must firstly call 08444 159 159 and Top Up TV will send you a returns slip in the post. Once this is received, you need to take your Top Up TV+ DTR (in it's original packaging if you have it, or if not, suitably packaged so that it is not damaged on the journey) and returns slip, to any post office. The post office will return it to Top Up TV (the postage will already have been paid by Top Up TV). If your DTR was faulty, once your DTR has been received by Top Up TV a new one will then be sent out. It will take about a week to receive your new DTR once the old one has been taken to the post office. If you are sending your box back because you no longer want the service any monies owed to you will be refunded once the DTR has been received by Top Up TV.
How will my DTR be delivered?
Your DTR will be delivered by Parcelforce, to the delivery address that you have given.
Will Parcelforce require a signature upon delivery?
Yes, someone will need to sign to take delivery of the DTR.
What happens if there isn’t anyone at the address when Parcelforce arrive?
Parcelforce will attempt delivery twice. If they are not successful, they will leave a notification card and you will be able to collect the DTR from your local Parcelforce depot.
Can I track my delivery online?
Yes, give Customer Services a call and they will be able to provide you with a delivery tracking number.
How do I setup my Digital Television Recorder (DTR)?
Follow the instructions that were enclosed with your DTR. If you are still having problems, there are a number of checks that you can do. Take a look at the Troubleshooting FAQ’s.
I set my DTR up yesterday, but I haven’t got any Top Up TV Anytime downloads yet?
When you first set up your DTR, it can take up to 24 hours for it to fully populate the Guide information. Your downloads may not start until the second night after you’ve set it up, and it will then take 7 days for your Anytime library to fill with content.
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