Help centre

To check that your current software is up to date, press the Menu button, and select Option 4 and then Option 6. Your current software version is shown at the top of this screen, which should be:

        - Thomson DTi6300:  version 5.08
           (from 9th December 2009)
        - Thomson DTi6021:  version 4.08
           (from 9th Decemebr 2009)
        -  All other models:      version 4.24
           (from 8th April 2010)

Please note these software versions are updated regularly to improve the performance and features of the box, and the version numbers will therefore change over time.

Your box should automatically detect newer software, and if a newer version has been downloaded, you will see a message in your Message box. If for any reason you don't have the correct version number, simply put your box into Standby, and avoid using or making any recordings for at least an hour.  The box should then check for the latest software and update it automatically.

If you were suffering from missing channels due to incorrect software then when you switch the box on again, you should perform a 'Channel Scan' to resolve.
To do this:

       - Press Menu
       - Press Set-Up (4)
       - Press Scan for Channels (1)
       - Press Green button to start the scan

'Scan complete' should show at the bottom of this screen when it has finished. If you then press Guide, you can check if you now have the missing channels.

If you're still having problems please call 08444 159 159 and a member of the Technical Team will be happy to help.