Help centre
What to do: if the picture glitches
Glitching is when you see the picture stutter momentarily and self recover while watching live TV. This can point to an issue with your digital television signal/reception.
We would advise trying the following procedures which should help with the freezing/glitching issues you are experiencing.
Aerial / Reception issue:-
• Check reception for your postcode by visiting www.freeview.co.uk
•
If the above checks do not work then it may be an aerial related issue
and it would be a good idea to have an aerial engineer evaluate the reliability
of your aerial. You may possibly need to upgrade your aerial as well but do not
engage an aerial company to install any equipment without them providing a
report on why you would benefit from their recommendations.
• In-home electrical interference can also cause
intermittent issues but again this is rare.
Installation:-
•
To remove any possible device interference, make sure that you check
the DTR performance with only a basic configuration i.e. DTR, Aerial feed and
SCART to TV.
•
Check that all connections including the cream/grey RF block or the
black RF loop cable are installed on the rear of the DTR. Recheck the DTR
to confirm you get the same problem or has it resolved?
• If resolved, then it is likely that you have a
device, signal or cabling issue.
Pause Live TV Function: -
In some
circumstances you may see an improvement by switching off the Pause Live TV
function. To do this:-
•
Press Menu.
•
Scroll down to set-up and press OK.
•
Scroll down to Option 4, Recording Preferences, and press OK.
•
Select option 2, Pause Live TV, and use the left arrow key on the
remote control to set pause to OFF.
• Now check against a live channel like BBC1.
Possible local transmitter maintenance work:-
• Due to the Digital Switch over there can be some
local transmitter maintenance at various times, which can affect the DTR
reception. This is rare but is a possibility. You can visit www.freeview.co.uk to see if there is any
transmitter work going on in your area.
If you do have a suspect cable then give our technical team a call on 08444 159 159 (9am - 8pm Mon to Sun) and they will send you a replacement cable free of charge.
