Help centre

What to do: if the picture fades to black but the audio continues

This is a feature to prevent plasma screens from having a constant image burned onto the screen. If you don't have a plasma TV or you don't want this option ON, then you can change the setting by:

      - Select Menu
      - the Option 4 (Setup)
      - then Option 2
      - Turn Plasma Blanking to OFF by using the Green arrow keys.

Setup & Troubleshooting

What to do: if the picture glitches
Rescanning for Sky Sports 1 & 2
What to do: If the red lamp on the front panel of the box won't stop flashing
What to do: Your box is stuck on standby (Thomson G1 & G2, Vestel)
What to do: if the preview window in the Library shows black or blue
How do I scan for channels?
What to do: if your box freezes when you enter or select a saved recording in the Library
If you have lost channels from your guide this may be a caused by DSO (digital switch over) works in your area
Activating your viewing packs
What to do: if the box is slow or behaves erratically
What to do: if the picture fades to black but the audio continues
What to do: if you are missing some of your TV Favourites or saved programmes
What to do: if you have problems with the remote control
I can't copy recorded content
Setting up your Freeview+ box
How do I: activate my card?
What to do: If you are having Problems Recording
What to do: if you are having Problems with the Guide
What to do: If you have a Blank Screen or No Signal Icon