Help centre

How do I: activate my card?

If you haven't yet activated your card, you can do this online, by providing us with your activation details which you will find on your viewing card.

To activate, please click here.

Setup & Troubleshooting

What to do: if the picture glitches
Rescanning for Sky Sports 1 & 2
What to do: If the red lamp on the front panel of the box won't stop flashing
What to do: Your box is stuck on standby (Thomson G1 & G2, Vestel)
What to do: if the preview window in the Library shows black or blue
How do I scan for channels?
What to do: if your box freezes when you enter or select a saved recording in the Library
If you have lost channels from your guide this may be a caused by DSO (digital switch over) works in your area
Activating your viewing packs
What to do: if the box is slow or behaves erratically
What to do: if the picture fades to black but the audio continues
What to do: if you are missing some of your TV Favourites or saved programmes
What to do: if you have problems with the remote control
I can't copy recorded content
Setting up your Freeview+ box
How do I: activate my card?
What to do: If you are having Problems Recording
What to do: if you are having Problems with the Guide
What to do: If you have a Blank Screen or No Signal Icon