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How do I activate my card?
If you haven't yet activated your card, you can do this online, by providing us with your activation details which you will find on your viewing card.
To activate, please
click here
.
Setup & Troubleshooting
My picture is glitching
How do I update the software on my T215 set top box?
My box is constantly flashing
Rescanning for Sky Sports 1 & 2
My box is stuck on standby
Preview window problems
I am missing channels
What to do if your box freezes
If you have lost channels from your guide this may be a caused by DSO (digital switch over) works in your area
Activating your viewing packs
What to do if the box is slow
Problems with the picture
How do I insert my Top Up TV viewing card?
How do I insert the viewing card into the CAM?
Box delivery questions
I am missing some programmes
Remote control problems
I can't copy recorded content
How do I activate my card?
I'm having problems recording
I'm getting a blank screen
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