Stuck on Standby - G1 Thomson Boxes (if unable to access the menus)

We would advise trying the following procedures which should help get your DTR off standby.

Stuck on standby procedure one - Software Revert - If unable to enter menu

•       Remove the power from the back of the DTR for 10 seconds.

•       Re-apply the power and press and hold the standby button on the front of the box.

•       As soon as you see an amber light (typically within 5 seconds) release the standby button and immediately press the Menu button followed by the OK button.

•       The box will now reboot (using the previous version of software) and show a steady red light after about 90 seconds.

•       From here you might be able to take the box of standby.

•       To once again have the DTR running with the latest version of software, perform the following sequence: -Menu, Set-up, Help, press the Green then Yellow then Green buttons on your remote control.

If this does not work then you can try the second option which may be more effective if done carefully.

Stuck on Standby procedure two - Reformat Hard drive - If unable to enter menu

•       Remove the power from the back of the DTR for 10 seconds.

•       Re-apply the power and press and hold in the standby button on the front of the box.

•       As soon as you see an amber light (typically within 5 seconds) release the standby button and immediately press front panel buttons in this sequence:
Up arrow, Down arrow, Left arrow, Right arrow keys. You should then see a light ‘wink’ very briefly, indicating your ‘command’ has been accepted.

•       The box will now reboot and show a steady red light after about 60 seconds.

•       At this point the library will be cleared and you will have no saved recording.

•       Rescan channels to re-install the TopUp TV software.

Please be aware that as these procedures are tricky (need nimble fingers) this procedure might take 2 or 3 attempts to be successful.

Stuck on Standby - Thomson G2 boxes

Procedure 1 - Software Revert  (Thomson G2) - If unable to enter menu

 We are sorry to hear you are having issues with your DTR. Please complete the following procedure, which should resolve this.

(Continuously slow flashing red LED)

•                      Unplug the mains power or switch off your DTR at the wall socket.

•                      Wait 5 seconds.

▪                      Restore the power while pressing and holding the front panel power button for 10 seconds, all 4 LED's will light up for 3 seconds.

•                      Wait 45 seconds for the DTR to complete the reset procedure.

•                      The box should automatically display a TV channel when completed.

Procedure 2 - Factory reset/Reformat (Thomson G2) - If unable to enter menu

We are sorry to hear you are having issues with your DTR. Please complete the following procedure, which should resolve this.

(Solid red LED)

IMPORTANT: This procedure will delete ALL files in the library (personal recordings AND TV Favourites downloads) and that the TV Favourites downloads will take between 24 - 48 hours to recommence.

•                      Unplug the mains power or switch off your DTR at the wall socket.

•                      Wait 5 seconds.

•                      Restore the power while pressing and holding the front panel MENU button for 10 seconds.

•                      Wait 45 seconds for the DTR to complete the reset procedure.

•                      The DTR should automatically display the installation screen and then follow the on screen instructions.

Collective procedure for Vestel boxes - Stuck on Standby

Procedure 1 - Software Revert  (Vestel) - If unable to enter menu

We are sorry to hear you are having issues with your DTR. Please complete the following procedure, which should resolve this.

(Solid red LED, no display)

•                      Unplug the mains power or switch off your DTR at the wall socket.

•                      Wait 5 seconds.

•                      Restore the power while pressing and holding the front panel power button for 5 seconds.

•                      PLS WAIT and then REVERT will be displayed.

•                      Wait 45 seconds for the DTR to complete the reset procedure.

•                      The box should automatically display a TV channel when completed.

Procedure 2 - Factory reset/Reformat (Vestel) - If unable to enter menu

We are sorry to hear you are having issues with your DTR. Please complete the following procedure, which should resolve this.

(Solid red LED and PLS WAIT continuously displayed)

IMPORTANT: This will restore settings for your DTR to the factory default and also delete all saved programmes from the internal storage.

•                      Unplug the mains power or switch off your DTR at the wall socket.

•                      Wait 5 seconds.

•                      Restore the power and wait until the message 'PLS WAIT' disappears from the display.

•                      Press the front panel power button. Wait until 'FORMAT' message is displayed and then release the button.

•                      The DTR should automatically display the installation screen and then follow the on screen instructions.