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What to do if you are missing channels on the Guide

Rescan for Channels - Applies to all boxes

 

To scan for channels, please complete the following procedure:-

 

Channel scan:-

       Press the menu button.

       Scroll down to Option 4 and press OK.

       Select Option 1, scan for channels, and press OK.

       Press the green button to start a channel scan.

 

This should re-install the Top Up TV software and all Freeview channels.

Please watch our short YouTube video for a quick-start guide to scanning channels by clicking here.


If you're still having problems please call 08444 159 159 and we will be happy to help.